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If you don't see the answer you're looking for here, feel free to contact us at 1800-102-1849 or email at pa@guthy.in. We'll get you the information you're looking for as quickly as we can.
 
Order Status and Tracking
   
Order Process
How do I place an order?

On any product page, fill up the information requested. You may fill up both your contact number and the email id or you may choose to fill up any one of them. On the next page, fill up the address where you want the product to be shipped. That's it!

You can also place an order by calling Customer Service toll-free at 1800-102-1849

How can I be sure my order has been received?
Once you click "complete your order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours.

Are there other ways to place my order?
Yes. If you prefer not to order online, you can call us at 1800-102-1849 to place an order


Order Status and Tracking
How do I know if my order has been shipped?
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address: The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

What if an item I've ordered is out of stock?
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll notify you about when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will again notify you about it. Any changes will be reflected in your order total and shipping confirmation. Please call 1800-102-1849, Monday to Saturday, 10am to 7pm with any questions about out-of-stock items.

How do I return my order?
To return your products, please call your Clear Skin Consultant at 1800-102-1849, Monday to Saturday, 10am to 7pm for resolving all your concerns.